Help Center
Everything you need to get the most from your competitive intelligence.
How monitoring works
How do I add a competitor?
Add a competitor by name and domain, with an optional pricing page address, or use the setup wizard: enter a domain, pick the sources it found (each shows its confidence) and start monitoring. You can switch a source off, edit it or add one by hand from the competitor's Sources tab.
How often does CIM check for changes?
Pricing is checked daily, changelogs and job boards every eight hours, news every six hours, and app-store reviews weekly. The Health page shows how reliably each source has been checked.
When do I receive a digest?
One digest per workspace is written at 8 AM in the workspace's time zone: every Monday for a weekly workspace and every day for a daily one. It is emailed to the members switched on under Digest recipients. The first digest that includes a new competitor also sends a short first-digest-ready email.
What is a digest?
One digest per workspace covers every competitor. It opens with one headline and has two parts. Part 1 is your competitors: the major changes of the period, a short written read for each competitor with a link from every change to its record, the changes to their websites and, on plans that include them, the month's market moves. Part 2 is your own company, where it applies to the workspace: your AI visibility, your SEO and AI readiness scores beside your competitors' scores, and the changes to your own website. "This week so far" in the app shows the changes collected since the last digest.
Source coverage
What sources does CIM monitor?
Pricing pages (plan names, prices, features), changelogs (release notes, feature announcements), job boards (open roles, hiring signals), app-store reviews and news (press releases, funding, partnerships). You can also watch any public page for changes to its main text, and CIM reads competitors' technical site tags, such as titles and canonical links. Ad creative is not available yet.
What if CIM can't find a source automatically?
CIM searches for sources when you add a competitor and looks again every Sunday for any a competitor is missing. You can also add a source yourself from the competitor's Sources tab by entering its address.
Does CIM respect robots.txt?
Yes. Each check respects the site's robots rules and skips any page the site has disallowed for our bot, and the skip is recorded. See the Bot page for full compliance details.
Which review sources are supported?
App Store reviews, read from Apple's public review feed. More review sources are in development. CIM does not read review sites that do not allow it.
What do AI Visibility, SEO Monitoring and GEO Monitoring do?
AI Visibility measures which brands AI answers name for the prompts you track, through an AI assistant's programmatic interface; the assistant's own app may answer differently. SEO Monitoring reports competitors' technical site changes each week and lets you upload your own search queries; the Search Console connection is in development, and competitor rankings are not available yet. GEO stands for generative engine optimization. GEO Monitoring lists the sources AI answers cite, your gaps and AI crawler access.
Access and billing
Is CIM open to everyone yet?
Not yet. CIM is in private beta. Request beta access and we will reach out when your place opens.
Where can I see what each plan includes?
On the Pricing page. See Pricing.
How do I upgrade?
Go to Settings → Billing and choose a plan. Checkout is handled by our payment processor, and your plan activates when it completes.
Can I cancel anytime?
Yes. Cancel from Settings → Billing at any time. You keep access until the end of the billing period.
Alerts and notifications
Can I get an alert when something important happens?
Yes. A major change is flagged in the bell and at the top of the digest. When a change scores at or above your threshold (from 50 to 100, 85 by default), you also get an email straight away, with the reason it matters, instead of waiting for the next digest. Under Notification settings you choose, for each kind of notice, whether it appears in the bell and whether it is also emailed to you.
Can digests be posted to Slack?
Not yet. Slack delivery is in development. Today digests and alerts are sent by email and appear in the bell in the app.
Still have questions?
We're happy to help. Send a message and we'll get back to you.